Privacy Policy

Effective Date: May 6, 2026

TruLight Cleaning respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and what choices you have.

This Privacy Policy applies to information collected through our website, contact forms, estimate forms, booking requests, survey forms, phone calls, text messages, emails, social media pages, advertisements, in-person communications, and cleaning service interactions.

1. Information We Collect

Contact Information

We may collect your name, phone number, email address, service address, billing address, city, state, ZIP Code, and preferred method of contact.

Cleaning Service Information

We may collect the type of service requested, property type, square footage, number of rooms, number of bathrooms, condition of the property, requested cleaning frequency, preferred dates and times, access instructions, pet information, parking details, gate codes, lockbox instructions, special requests, and notes about areas of concern.

Payment and Transaction Information

If you purchase cleaning services, gift cards, or related services, payment may be processed through a third-party payment processor. TruLight Cleaning may receive limited payment-related information such as payment status, invoice amount, transaction date, and receipt details. We do not intend to store full credit card numbers on our website.

Communication, Survey, Review, and Feedback Information

If you contact us by phone, email, text message, form submission, chat, social media, or survey, we may collect the content of your message, your contact details, service rating, review, testimonial, and our response history.

Photos and Service Documentation

With your permission, or where reasonably necessary to document a service issue, estimate, quality-control matter, damage report, or before-and-after cleaning result, TruLight Cleaning may collect photos or notes related to the property. We will not intentionally publish identifiable photos of your private property without permission.

Website and Device Information

When you visit our website, we or our service providers may collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, time spent on the website, and interactions with forms or buttons.

Employment Applicant Information

If you apply for a job with TruLight Cleaning, we may collect your name, contact information, employment history, availability, work experience, references, certifications, background-check authorization information, and other information you provide during the application process.

2. How We Use Information

• Respond to estimate requests, questions, and service inquiries.
• Provide cleaning quotes, schedule services, and confirm appointments.
• Communicate with you by phone, email, text message, or another requested method.
• Provide residential cleaning, commercial cleaning, short-term rental cleaning, post-construction cleaning, specialty cleaning, gift card services, and related services.
• Process payments, invoices, receipts, deposits, refunds, and account records.
• Send appointment reminders, service confirmations, arrival updates, follow-up messages, and satisfaction surveys.
• Improve customer service, website performance, advertising, and business operations.
• Maintain internal records, training records, service checklists, quality-control notes, and safety documentation.
• Respond to reviews, complaints, claims, chargebacks, or disputes.
• Comply with legal obligations, insurance requirements, tax requirements, court orders, and law enforcement requests.
• Evaluate job applicants and manage employment-related processes.

3. Text Messages, Phone Calls, and Email Communications

By providing your phone number or email address, you authorize TruLight Cleaning to contact you about estimates, appointments, service updates, invoices, surveys, and related business matters.

If TruLight Cleaning uses automated or marketing text messages, we will seek consent where required by law. You may opt out of marketing text messages by replying STOP. Message and data rates may apply.

For commercial marketing emails, we will follow applicable email marketing requirements, including identifying the sender, avoiding deceptive subject lines, and providing an opt-out method.

4. Cookies, Analytics, and Advertising Tools

Our website may use cookies, pixels, analytics tools, tracking technologies, or similar tools to understand website traffic, improve website performance, measure advertising results, and help us market our services. These tools may be provided by companies such as Google, Meta, WordPress plugins, booking platforms, CRM systems, or advertising partners.

5. How We Share Information

TruLight Cleaning does not sell your personal information in the ordinary sense of selling customer lists for money. However, we may share information with trusted parties as needed to operate the business, including website hosting providers, booking platforms, payment processors, marketing service providers, cleaning team members, insurance companies, attorneys, accountants, law enforcement, regulators, courts, or a buyer/successor in a business transaction.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Examples may include limiting access to customer information, using reputable third-party vendors, using password-protected systems, maintaining business records responsibly, and training team members on confidentiality.

No website, email system, phone system, or data storage method is completely secure. You should avoid submitting sensitive information through website forms unless requested through a secure process.

7. Georgia Data Breach Notice

If TruLight Cleaning becomes aware of a data breach involving personal information covered by applicable law, we will evaluate our obligations and provide notices when required. Georgia law includes breach-notification requirements for certain data collectors that maintain computerized data containing personal information.

8. Data Retention

We may keep information for as long as reasonably necessary to provide services, maintain business records, comply with tax and legal obligations, resolve disputes, process insurance claims, enforce agreements, and support business operations.

9. Your Choices

Depending on your location and applicable law, you may request that we update or correct your contact information, remove you from marketing emails or marketing text messages, delete certain information when we are not required to keep it, stop using your testimonial, photo, or review in future marketing materials, or provide information about the personal information we maintain about you.

To make a request, contact us at info@trulightcleaning.com. We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

11. Third-Party Websites and Platforms

Our website may link to third-party websites, forms, booking platforms, payment processors, social media platforms, review sites, or advertising services. We are not responsible for the privacy practices, security, or content of those third-party platforms.

12. Photos, Reviews, and Testimonials

We will not intentionally publish a customer’s name, photo, testimonial, property image, or detailed service information for marketing purposes without permission. Reviews submitted on public platforms such as Google, Facebook, Yelp, or similar websites may be governed by the policies of those platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Your continued use of the website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

TruLight Cleaning
Email: info@trulightcleaning.com
Phone: 706-878-6344
Location: Martinez, Georgia

Attorney Review Notice: This template is a business-ready draft, not legal advice. Have a Georgia business attorney review it before publishing.