Scope of work
Services are completed according to the agreed cleaning checklist, service type, property size, and approved estimate.
Service Policy
Service Agreement & Cleaning Policy
Use this page to explain service expectations, client responsibilities, and TruLight Cleaning policies.
Client preparation
Clients should pick up personal items, secure valuables, secure pets, and provide access instructions before the appointment.
Cancellation and rescheduling
Please contact TruLight Cleaning as soon as possible if an appointment needs to be cancelled or rescheduled. Fees may apply based on the approved estimate, service agreement, or access requirements.
Lockout policy
If the cleaning team cannot access the property at the scheduled time, a lockout or cancellation fee may apply.
Pet policy
Pets should be secured during cleaning for safety.
Satisfaction policy
Clients should contact TruLight Cleaning within 24 hours of service with any concerns.